Terms and Conditions

Welcome to POOF DOOF!

By using our website or attending any of our events, you are agreeing to the following terms and conditions. These terms are legally binding, so please read them carefully. By accessing our services or attending any of our events, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to any part of these terms, please do not use our website or attend our events.

 

  1. General Terms

POOF DOOF is Australia’s favourite LGBTQI+ nightclub experience, and these terms govern your use of our website and attendance at our events. We reserve the right to amend these terms at any time without prior notice. Any changes will be posted here and will take immediate effect. It is your responsibility to review the terms regularly to ensure you are aware of any updates.

 

  1. Ticketing and Admission
  • All ticket purchases for POOF DOOF events are final. No refunds, exchanges, or cancellations are allowed, except in the case of event cancellation or significant rescheduling. If the event is cancelled or postponed, you will be notified, and you may be entitled to a refund or the option to transfer your ticket to a rescheduled event.
  • Tickets must be presented at the event either in printed or digital form. Please ensure that your ticket is legitimate and that you purchase from authorised sellers, as counterfeit tickets will not be accepted.
  • Admission to POOF DOOF events is strictly for individuals aged 18 and over. Attendees may be required to present valid, government-issued identification at the venue’s entrance. Failure to provide valid ID may result in refusal of entry.
  • We reserve the right to refuse entry to anyone, including those who are intoxicated, under the influence of drugs, or behaving in a disruptive or inappropriate manner. This includes, but is not limited to, verbal or physical abuse, harassment, or refusal to comply with event rules. In such cases, no refunds will be provided.

 

  1. Event Conduct and Safety

POOF DOOF strives to provide a safe, inclusive, and fun environment for all attendees. By attending our events, you agree to comply with our event rules, policies, and the instructions of event staff. You agree to behave respectfully and in a manner that does not disturb the enjoyment of others.

  • POOF DOOF has a zero-tolerance policy toward harassment, discrimination, and abusive behaviour. This includes any form of verbal or physical harassment based on race, gender identity, sexual orientation, religion, disability, or any other characteristic. Individuals who violate this policy will be removed from the venue without refund and may be banned from future events.
  • You acknowledge that attending nightlife events involves some inherent risks, including the risks associated with large crowds, dancing, and alcohol consumption. By attending POOF DOOF events, you assume all such risks and agree to release POOF DOOF from any liability for injuries or damages that may occur.
  1. Security at Events
  • For the safety of all patrons, POOF DOOF may conduct bag checks, metal detector screenings, or pat-down searches upon entry. Refusal to comply with these security measures will result in denied entry without a refund.
  • For larger events, POOF DOOF may use a color-coded wristband system or hand-stamping to ensure event access remains secure throughout the night. Attendees are responsible for ensuring their wristbands or hand stamps remain intact.
  • Any unauthorised video or photography equipment (e.g., professional cameras) may be confiscated or result in removal from the event. If you wish to take professional photos or videos at POOF DOOF events, please contact us for prior authorisation.

 

  1. Website Usage
  • The content provided on this website is for informational purposes only. POOF DOOF makes every effort to ensure the accuracy of the information on this site; however, we do not guarantee that the content is free from errors, omissions, or inaccuracies. Use of the information provided on the website is at your own risk.
  • Unauthorised use of the website or its contents, including copying, reproduction, or redistribution, is strictly prohibited. All materials on this website, including text, graphics, logos, and images, are the property of POOF DOOF unless otherwise indicated and are protected by copyright laws.

 

  1. Code of Conduct for Online Community
  • In addition to our in-venue events, POOF DOOF maintains an online presence, including social media platforms. By engaging with us online, you agree to be respectful of other users. Harassment, hate speech, or discriminatory comments will not be tolerated and may result in being banned from our online platforms.

 

  1. Privacy and Data Protection 
  • By using this website or purchasing tickets to our events, you consent to the collection, use, and storage of your personal data in accordance with our Privacy Policy. POOF DOOF respects your privacy and is committed to ensuring the security of your personal information.
  • Information we may collect includes your name, contact details, payment information, and other details necessary to process your purchase and improve your experience with POOF DOOF. We do not sell or share your personal information with third parties except as required by law or when necessary to fulfill event-related services (such as ticket processing).
  • You may opt out of marketing communications from POOF DOOF at any time by following the unsubscribe instructions in any promotional emails or by contacting us directly.

 

  1. Third-Party Links

Our website may include links to third-party websites that are not owned or operated by POOF DOOF. These links are provided for your convenience, but POOF DOOF has no control over the content, policies, or practices of these third-party sites. By following these links, you acknowledge that you are leaving the POOF DOOF website, and we are not responsible for the privacy practices or content of external sites. We encourage you to review the terms and conditions of any website you visit.

 

  1. Force Majeure

POOF DOOF will not be liable for any delay or failure to fulfill its obligations under these terms and conditions due to circumstances beyond our control, including but not limited to natural disasters, strikes, pandemics, government regulations, or acts of war.

 

  1. Indemnification

You agree to indemnify, defend, and hold harmless POOF DOOF, its affiliates, directors, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the website, your attendance at our events, or your violation of these terms.

 

  1. Liability and Disclaimer
  • POOF DOOF is not liable for any injury, illness, or damage sustained by attendees during or as a result of attending our events unless required by applicable law.
  • Attendees assume all risks associated with attending POOF DOOF events, including but not limited to risks related to loud music, strobe lighting, and crowded venues.
  • POOF DOOF takes reasonable precautions to ensure a safe and enjoyable environment for all guests but does not accept responsibility for lost or stolen property during events. Please keep your personal belongings secure at all times.
  • POOF DOOF is not liable for the behaviour of other patrons at our events, but we will act quickly to address any unacceptable behaviour when reported.

 

  1. Limitation of Liability

To the fullest extent permitted by law, POOF DOOF will not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to your use of the website or your attendance at our events. This includes, without limitation, any loss of profits, data, goodwill, or other intangible losses.

 

  1. Photography, Filming, and Media
  • By attending POOF DOOF events, you consent to being photographed or filmed by our media teams. These images and videos may be used for promotional purposes, including on our website, social media platforms, and in marketing materials.
  • If you do not wish to be photographed or filmed, please notify event staff upon entry, and we will make efforts to accommodate your request. However, we cannot guarantee that you will not appear in background footage or images.

 

  1. Merchandise
  • Any merchandise purchased from POOF DOOF is subject to our returns and exchange policy. Please refer to our website for details on how to request a return or exchange. In the event of a defective product, we will either offer a replacement or refund, depending on the circumstances.
  • All merchandise prices listed on the website are in AUD (Australian Dollars) and include any applicable taxes.

 

  1. Governing Law and Jurisdiction

These terms and conditions are governed by the laws of the state of Victoria, Australia. Any disputes arising from these terms or related to POOF DOOF’s services will be subject to the exclusive jurisdiction of the courts of Victoria.

 

  1. Contact Information

If you have any questions about these terms and conditions or any other aspect of POOF DOOF’s operations, please feel free to contact us via email: [email protected]