Privacy Policy

POOF DOOF Privacy Policy

Last updated: 23rd October 2024

At POOF DOOF, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By accessing the POOF DOOF website (www.poofdoof.com), purchasing tickets to our events, or engaging with us online or in person, you consent to the collection, use, and disclosure of your personal information as described in this policy. If you do not agree to this policy, please do not use our services or website.

 

  1. What Information We Collect

We collect personal information that is necessary for us to provide you with the services and experiences that POOF DOOF offers. The information we collect includes but is not limited to:

 

  • Personal Identification Information: Name, email address, phone number, date of birth, and other personal information provided during ticket purchases or event sign-up.
  • Payment Information: Credit card or other payment details necessary for processing transactions (note: we do not store full credit card details on our servers).
  • Event Attendance: Information related to the events you attend, including ticket purchase history and attendance details.
  • Website Usage Information: Data collected via cookies, IP addresses, browser types, and analytics tools that track your interactions with our website. This may include information about the pages you visit, how long you stay on those pages, and your general browsing behaviour.
  • Media Content: Photographs, videos, or other media captured during POOF DOOF events where you may appear.

 

  1. How We Collect Your Information

We collect personal information in a number of ways, including:

  • Directly from you: When you purchase tickets, sign up for our newsletter, contact us through email or social media, or fill out any forms on our website.
  • Automatically: Through your use of the website, where cookies and other tracking technologies gather data on your browsing activities and preferences.
  • Through Third Parties: We may collect information from ticketing platforms, social media, or affiliated companies when you engage with us through these channels.
  1. How We Use Your Information

POOF DOOF uses the personal information we collect for various purposes, including:

  • Providing Services: To process your ticket purchases, facilitate event entry, and communicate important information regarding upcoming events or changes.
  • Marketing and Communications: To send you updates, promotions, newsletters, and event announcements that may interest you. You can opt out of receiving these communications at any time by following the unsubscribe link in the emails we send.
  • Personalising Your Experience: To tailor our website, emails, and event offerings based on your interests, preferences, and past interactions with us.
  • Event Operations: For safety, security, and logistical reasons, we may use your information to manage guest lists, verify your identity at events, and ensure compliance with legal and safety requirements.
  • Analytics and Improvement: To analyse how users interact with our website, improve our offerings, and optimize your experience. This includes the use of website analytics tools (such as Google Analytics).
  • Legal Obligations: To comply with any legal or regulatory requirements, including responding to requests from law enforcement agencies or government bodies.

 

  1. Sharing Your Information

POOF DOOF does not sell or rent your personal information to third parties. However, we may share your personal information with third parties in the following instances:

 

  • Service Providers: We may share your information with trusted third-party vendors, including ticketing platforms, payment processors, and marketing services, who assist us in delivering our services to you.
  • Affiliates and Partners: We may share your information with affiliated companies or event partners for co-branded events or promotions, but only in accordance with applicable laws.
  • Legal Compliance: If required by law or if we believe it is necessary to protect our rights, property, or safety, we may disclose your information to authorities or legal entities.
  • Event Photography and Media: By attending our events, you agree that your image or likeness may be captured in photos or videos, which may be shared on our website, social media platforms, or other marketing channels.
  1. Cookies and Tracking Technologies

POOF DOOF uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files that are stored on your device when you visit certain websites, including ours.

We use cookies for purposes such as:

  • Session Management: To keep track of your interactions with our website and remember your preferences.
  • Analytics: To track website traffic, user behaviour, and performance metrics.
  • Targeted Advertising: To show you relevant advertisements based on your browsing history and interests, in compliance with applicable laws.

You can choose to disable cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of the website.

  1. Security of Your Information

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or alteration. These steps include using industry-standard encryption for online transactions and securing our databases with firewalls and access control protocols.

While we strive to safeguard your information, no data transmission over the internet can be guaranteed to be completely secure. You provide your information at your own risk, and we cannot guarantee the absolute security of your personal data.

 

  1. Your Rights and Choices

You have the right to access, update, or correct any personal information we hold about you. You can also request that we delete your personal information, subject to any legal obligations we may have to retain it.

To exercise any of these rights, or to make inquiries about how we handle your personal information, please contact us at [email protected].

Additionally, you have the right to opt out of marketing communications by following the instructions in the emails we send.

However, we may still send you non-promotional messages related to your event attendance or transactions with us.

 

  1. Third-Party Links

Our website may contain links to third-party websites or services. These external sites operate independently from POOF DOOF and have their own privacy policies. We encourage you to review their privacy practices before providing any personal information. POOF DOOF is not responsible for the content or practices of these third-party sites.

 

  1. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When we no longer need your personal information, we will securely dispose of it in accordance with our data retention policies.

 

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make significant changes, we will notify you via email or by posting a notice on our website. Your continued use of our services after any updates indicates your acceptance of the revised Privacy Policy.

 

  1. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us via email [email protected]